Shipping policy
ZeroWater typically processes orders within 1-2 business days, offering standard shipping within the United States with a delivery time of 3-5 business days.
1. Order Processing Time:
- Orders are typically processed within 1-2 business days from the time they are placed.
- Orders placed on weekends or holidays will be processed on the following business day.
2. Shipping Methods:
- ZeroWater.com offers standard shipping options.
- Expedited shipping options may be available for an additional fee, and delivery times will vary based on the selected service.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the products, the destination, and the selected shipping method.
- Customers can view the shipping costs before finalizing their purchase during the checkout process.
4. Domestic Shipping:
- We currently offer shipping within the United States.
- Standard shipping typically takes 3-5 business days for delivery.
5. International Shipping:
- At this time, ZeroWater.com does not offer international shipping. We apologize for any inconvenience this may cause.
6. Order Tracking:
- Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
- Tracking details can also be accessed through the customer's account on our website.
7. Shipping Address:
- It is the responsibility of the customer to provide accurate shipping information.
- Please double-check the shipping address before completing the purchase to avoid any delays or missed deliveries.
8. Shipping Delays:
- ZeroWater.com is not responsible for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier-related issues.
- In the event of a significant delay, our customer service team will do their best to assist and provide updates.
9. Order Changes and Cancellations:
- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before completing the purchase.
10. Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges.
11. Customer Support:
For any questions or concerns regarding shipping, customers can contact our customer support team at customer_support@zerowater.com or through our "Contact Us" page on the website.
12. Policy Updates:
This shipping policy is subject to change. Any updates will be reflected on this page, and customers are encouraged to review the policy periodically.